Archive for September, 2012

Manorama Online | Malayalam News | Latest News |

September 14, 2012 1 comment

Manorama Online | Malayalam News | Latest News |.

For the last few years, retail professionals and customers were eagerly waiting for the FDI in retail sector. For the professional, it’s a great opportunity to get more income and rapid growth. For customers, surely the well established and experienced foreign retailers will bring great shopping experience. The competition will bring down the prices and improve the quality. Competition is essential for growth. The small traditional retailers changed in their approach to customer service and ambiance due to competition from Indian modern retailers.

Now, foreign companies will come with lots of innovation in retailing and it will force Indian modern retailers more modern. Traditional retailers can also join in this competition. It will improve their business.

Categories: Retailing

Milkman of India & Cooperation

September 9, 2012 Leave a comment

The great Varghese Kurian is no more. But, the model he created, the way he followed and the results of his all efforts will remain forever. Nation needs leaders like V Kurian, who worked with out greed for money and power. Only such leaders can lead our nation to better levels. When cooperative societies and its leaders fail to remember their calls, he led a cooperative society to become model for everyone. In this greedy world, sometimes corporate leaders forget their visions and missions. They are running behind the short term goals. But, Kurian was lived with one dream- Amul. He made it an undisputed Indian brand, which every Indian can pride.

Our salutes to great Indian hero, who taught Indians.. Indians can

I was just recollecting what I learned during my graduation. COOPERATION. Kurian was a hero & prophet of Cooperative principles. This for all who know Cooperation or don’t know Cooperation.

Cooperative Principles and Values

International Cooperative Alliance Principles and Values


A cooperative is an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically controlled enterprise.


Cooperatives are based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility, and caring for others.


The cooperative principles are guidelines by which cooperatives put their values into practice.


1st Principle: Voluntary and Open Membership

Cooperatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political, or religious discrimination.

2nd Principle: Democratic member Control

Cooperatives are democratic organizations controlled by their members, who actively participate in setting their policies and making decisions. Men and women serving as elected representatives are accountable to the membership. In primary cooperatives members have equal voting rights (one member, one vote) and cooperatives at other levels are organized in a democratic manner.

3rd Principle: Member Economic Participation

Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. They usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing the cooperative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the cooperative; and supporting other activities approved by the membership.

4th Principle: Autonomy and Independence

Cooperatives are autonomous, self-help organizations controlled by their members. If they enter into agreements with other organizations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their cooperative autonomy.

5th Principle: Education, Training and Information

Cooperatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their cooperatives. They inform the general public – particularly young people and opinion leaders – about the nature and benefits of cooperation.

6th Principle: Cooperation among Cooperatives

Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional, and international structures.

7th Principle: Concern for Community

While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members.

Categories: Uncategorized

Retail Punchtantra- Chapter 8

September 8, 2012 Leave a comment

When Bada Babu started his retail career, he used to conduct daily briefings. Later, like most of the retail managers he skipped briefings. But, on that day he convened briefing session. She shared the story of that extra ordinary cab driver of Dallas with his team members. He invited ideas from his team to go extra mile in customer service. Everyone was excited. They opened their hearts. Ideas were plenty. Bada Babu noted every idea in his notebook.

One idea was celebrating birthdays of employees with customers. Chota Babu was celebrating his 24th birthday on that day. As per company policy Rs.200 was permitted for employee birthday celebration. They bought cake for Rs.100 and candies for the remaining. They arranged their extra cash counter for cake cutting and invited the customers on the floor to celebrate Chota’s birthday. They kept candies in the POS counters and gave to the customers. It was a surprise and exciting experience for all the customers. So many customers appreciated Bada Babu for that initiative.

It was just a beginning. Baba Babu and his team found out reasons to celebrate every day. Mostly low cost or zero cost initiatives. For customers, every shopping trip was a different and thrilling experience. Customers considered PONNI SUPERMARKET not as a grocery shop, butas a place for social gathering.

On that Friday, Mathaji became a great listener. She eagerly heard Bada Babu’s success story. Day by day sales improved greatly. Morning firings from Bada Babu’s area manager became history. Mathaji enjoyed her kid’s success.

“Dear boy, you are really great and you are getting the dividends of your efforts.” She appreciated him and started her fifth story.

An old man came to Mumbai from a remote village. He went into a cafeteria in a busy street to get something to eat. He sat down at an empty table and waited for someone to take his order. Of course nobody did. Finally, a woman with a tray full of food sat down opposite him and informed him how that cafeteria is working.

“Start out at that end,” she said. “Just go along the line and pick out what you want. At the other end they’ll tell you how much you have to pay.”

“I soon learned that’s how everything works in Mumbai,” the old man told a friend.

“Life’s a cafeteria here. You will get anything you want as long as you are willing to pay the price. You will even get success, but you’ll neverget it if you wait for someone to bring it to you. You have to get up andget it yourself.”

“My dear boy, now you have learnt the lessons which helped me to be successful in my business. You have the willingness, stamina and years to achieve success. Never go back to your old hard days. But, never forget those hard days. Those memories will keep you lively always. So,


Categories: Retailing Tags: ,

Retail Punchtantra- Chapter 7

September 7, 2012 2 comments

Last week’s lesson changed Bada Babu’s life forever. He understood the way to lead his team by example. He decided to master that skill. Luckily, housekeeping lady was not shown up on that Friday. Without delegating the housekeeping work to anyone else, Bada Babu took the tools to clean the washrooms and back office. Suddenly others noticed what their boss was doing. They rushed to him and told him, “Sir please give me the broom. I will do it.”

He was happy in what was happening. Till one or two days back most of them were not even ready to mop the shop floor. Now they are fighting to clean the washroom. He experienced the power of lead by example.

He told that incident to Mathaji.

“Now you have mastered people. Now you have a team and you can do the business.”

A businesswoman had flown into Dallas for meeting a client. Her plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

The driver rushed to open the passenger door for her and made sure his passenger was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to the passenger for her use.

Driver then showed her several tapes and asked her what type of music she would enjoy.

She was flabbergasted. She never experienced such an experience anywhere. She was curious to know what made him Great Customer Service Champion.

He was humble and was not clear about what made him great. But he told, “One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer’s expectations!”

“You might get the message my boy,” Mathaji said.


“You have to find out ways to surprise or engage your customers. If you want ideas from me, you have to pay,” she joked.

“Why hair dressers are keeping film magazines in their shops. Just to engage their customers who are waiting. Like that you will get ideas. Go and search.”

Categories: Retailing Tags: , ,


September 6, 2012 4 comments

Categories: Management Tags: ,

Retail Punchtantra- Chapter 6

September 6, 2012 1 comment

BadaBabu was rejuvenated. He got some tips to retain his employees. On the away back to store, he was thinking about ways to value them. So many wonderful words flooded to his mind. Thank you, Great, Wonderful, Excellent, Super, Beautiful….. He knew these words from his school days. But, he never used these words in his career.

When he reached the store, he saw Chota Babu finished all works his boss instructed before he left to meet Mathaji.

“Chota, you really did a wonderful job. Really I am lucky to get a colleague like you.” Chota was flabbergasted by the words of his boss. He thought Bada Babu lost his mental balance, because till that moment he was not appreciated by Bada Babu. But, he enjoyed that appreciation.

Chota Babu went to floor. His mind and face was full of bliss. He saw one of the CSAs was stacking stock. After spending some time to observe what he was doing, Chota started to praise that CSA. “Oh it’s really great.”

There were only 3 CSAs in the store that day. Twice or thrice all of them were appreciated by Bada Babu and Chota Babu. While closing the store, everyone was happy, because they were appreciated. They all waited for next morning to shown up to store, perform well and to get appreciation again. Appreciation started doing wonders.

While walking to Gyan Restaurant, he evaluated their last week. It was their first ever week ever without any resignations or absconding.

Moreover, the current staff brought their friends and relatives to work with them. Now, they are fully staffed.

When he reached Gyan, Mathaji was sipping a cup of tea. She poured another cup of tea for him and asked about the events of last week. He narrated everything to her with great enthusiasm and confidence.

“So, you learnt to manage your people. Great! Now you are going to learn the way to lead your people.”

“Who is cleaning your store washroom when your housekeeping lady is on leave?” Mathaji quizzed.

“Nobody, she will do it when she comes back.” He told.

“So, in your store everybody is doing only whatever is delegated to them. Why are you not cleaning the washroom?” she asked.

Her question irritated him, but he didn’t express it. He said, “I am a business graduate and manager. How will I do such works?”

“Ok. I will tell you the next story.”

Over 200 years ago, a man in civilian clothes rode past a small group of exhausted soldiers digging an obviously important defensive position.

Their section leader, making no effort to help, was shouting orders, threatening punishment if the work was not completed within the hour.

“Why are you not helping these people?” asked the stranger on horseback.

“I am in charge. The men do as I tell them,” said the section leader, adding, “Help them yourself if you feel strongly about it.”

To the section leader’s surprise the stranger dismounted and helped the men until the job was finished.

Before leaving the stranger congratulated the men for their work, and approached the puzzled section leader.

“You should notify top command next time your rank prevents you from supporting your men and I will provide a more permanent solution,” said the stranger.

Later, the section leader recognized the stranger- General Washington and also the lesson he’d been taught.

“What you have learnt my boy from this story?” Mathaji questioned him like grandma.

“Rather than instructing to do, we should work with them.”

“Yes you are correct,” she continued. “When you work with your team, they will treat you like one among them. You are their role model. They will do whatever they see. So you should give them the right example. Moreover, in retailing you can’t demarcate your roles and responsibilities. You are responsible to do whatever is required to deliver superior service and to fulfil your commitments.”

“I am giving you a new definition for management. Management is getting things done, whether it’s done by others or yourself”

“Be an Example. Your team members will do what they see.”

“So, the third lesson is WORK WITH YOUR TEAM”

Categories: Retailing

For My Teachers

September 5, 2012 Leave a comment

Categories: Training
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