Home > Retailing > Retail Punchtantra- Chapter 6

Retail Punchtantra- Chapter 6

BadaBabu was rejuvenated. He got some tips to retain his employees. On the away back to store, he was thinking about ways to value them. So many wonderful words flooded to his mind. Thank you, Great, Wonderful, Excellent, Super, Beautiful….. He knew these words from his school days. But, he never used these words in his career.

When he reached the store, he saw Chota Babu finished all works his boss instructed before he left to meet Mathaji.

“Chota, you really did a wonderful job. Really I am lucky to get a colleague like you.” Chota was flabbergasted by the words of his boss. He thought Bada Babu lost his mental balance, because till that moment he was not appreciated by Bada Babu. But, he enjoyed that appreciation.

Chota Babu went to floor. His mind and face was full of bliss. He saw one of the CSAs was stacking stock. After spending some time to observe what he was doing, Chota started to praise that CSA. “Oh it’s really great.”

There were only 3 CSAs in the store that day. Twice or thrice all of them were appreciated by Bada Babu and Chota Babu. While closing the store, everyone was happy, because they were appreciated. They all waited for next morning to shown up to store, perform well and to get appreciation again. Appreciation started doing wonders.

While walking to Gyan Restaurant, he evaluated their last week. It was their first ever week ever without any resignations or absconding.

Moreover, the current staff brought their friends and relatives to work with them. Now, they are fully staffed.

When he reached Gyan, Mathaji was sipping a cup of tea. She poured another cup of tea for him and asked about the events of last week. He narrated everything to her with great enthusiasm and confidence.

“So, you learnt to manage your people. Great! Now you are going to learn the way to lead your people.”

“Who is cleaning your store washroom when your housekeeping lady is on leave?” Mathaji quizzed.

“Nobody, she will do it when she comes back.” He told.

“So, in your store everybody is doing only whatever is delegated to them. Why are you not cleaning the washroom?” she asked.

Her question irritated him, but he didn’t express it. He said, “I am a business graduate and manager. How will I do such works?”

“Ok. I will tell you the next story.”

Over 200 years ago, a man in civilian clothes rode past a small group of exhausted soldiers digging an obviously important defensive position.

Their section leader, making no effort to help, was shouting orders, threatening punishment if the work was not completed within the hour.

“Why are you not helping these people?” asked the stranger on horseback.

“I am in charge. The men do as I tell them,” said the section leader, adding, “Help them yourself if you feel strongly about it.”

To the section leader’s surprise the stranger dismounted and helped the men until the job was finished.

Before leaving the stranger congratulated the men for their work, and approached the puzzled section leader.

“You should notify top command next time your rank prevents you from supporting your men and I will provide a more permanent solution,” said the stranger.

Later, the section leader recognized the stranger- General Washington and also the lesson he’d been taught.

“What you have learnt my boy from this story?” Mathaji questioned him like grandma.

“Rather than instructing to do, we should work with them.”

“Yes you are correct,” she continued. “When you work with your team, they will treat you like one among them. You are their role model. They will do whatever they see. So you should give them the right example. Moreover, in retailing you can’t demarcate your roles and responsibilities. You are responsible to do whatever is required to deliver superior service and to fulfil your commitments.”

“I am giving you a new definition for management. Management is getting things done, whether it’s done by others or yourself”

“Be an Example. Your team members will do what they see.”

“So, the third lesson is WORK WITH YOUR TEAM”

Categories: Retailing
  1. Tony Thomas
    September 6, 2012 at 4:32 am

    Good ine dude

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