Home > Uncategorized > Indian Railways.. Please stop this kolaveri

Indian Railways.. Please stop this kolaveri

Kerala express

AC Coach issue of Trivandrum-New Delhi Kerala Express of 17th December 2012 proves that the Indian Railways is still living with its colonial legacy of cruelty. First Railways provided sleeper coach for the passengers who booked tickets in AC coach. When they protested against this, TTT complained against a passenger to Railway Protection Force (RPF). RPF dragged this passenger out of train and manhandled him in front of co-passengers and others at Ernakulam south railway station.

Why TTT and the RPF officials were not empathizing with the passengers’ problems? Why they don’t understand that the protest of passengers are the natural outcome of their dismay on the service they got from railways. This incident resembles the recent ‘fake hijacking incident’ happened in Trivandrum airport. In that incident, Pilot made a fake complaint against the passengers that these passengers were tried to hijack the flight. Police took passengers in custody. Actually, the passengers were protesting against the Air-India’s decision to terminate the service at Trivandrum instead of Cochin.  How should passenger react in these kinds of occasions? Whether the Railways or Air India expects that the passenger should travel with the poor service they offer.

The TTT involved in this issue and the RPF officials are the living tombs of our colonial rulers. In this era of human rights and customer service, they are behaving like the rulers of railways. It is high time to change the mindset of Railways. They must come out from the shell of a nasty government department and should incarnate as a modern service industry.

Air India trivandrum

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